Open Rewards : Shop Local

Scan the QR code on the back of the card to download the Open Rewards: Shop Local app. After downloading, create your free profile to redeem the card to your rewards balance. Businesses do NOT accept this card. For additional information, please view the steps listed below under "Step-By-Step Guides".

No! Currently, our Shop Local voucher cards do not have an expiration date. Future cards may contain in writing an expiration date. This will be displayed on the card.

Yes! The Open Rewards: Shop Local app is free on both the Apple Store and in the Google Play Store.

Any business shown in the app is eligible to earn rewards. You can see a full list and map in the Discovery tab.

By default, rewards are set to 5% per purchase. If the percentage is different, it will be displayed within the business information in the Directory tab.

Rewards are capped at a maximum of $50 per single purchase.

If your rewards have an expiration date, they will be shown in the "expiry" section of your app. If you don't see anything with an expiry, that means they don't expire. This is subject to change.

No! You have the option to link your bank account for automated rewards or you can upload a photo of the receipt as proof of purchase.

You can redeem your rewards balance towards any purchase at a listed business in your community.

• You'll first make a purchase at a listed business
• Then submit a "Redeem" request in the app
• Once processed, you'll receive the cash back in your selected payout method

Double check if you submitted a Claim request or a Redeem request! Claim requests let you earn more rewards from your purchases; Redeem requests let you cash out your rewards as a rebate. If you didn't submit a Redeem request, go ahead and click on "Redeem" on your home screen, select the business where you shopped at and submit the receipt. Once processed, you'll receive the cash back via your payout method. If you did do that but still didn't get your payout, please contact Technical Support. Technical Support can be accessed via the Profile tab on the bottom of the app -> Settings -> Report an Issue.

Transactions may take up to 5 business days to post. If it is still not appearing, please reach out to Technical Support to resolve this issue. Technical Support can be accessed via the Profile tab on the bottom of the app -> Settings -> Report an Issue.

Requests are typically processed within 1-2 business days. It may take longer from time to time in the case of larger volume, up to a week.

Claim requests and Redeem requests are processed in different queues so you may see a little difference in timing.

Receipt submissions shall meet the following requirements:

• Includes identifiable information about the business (business name and address)
• Includes the date of the purchase (only purchases made on or after the program launch date are eligible)
• Includes the amount of the purchase (only printed amounts are accepted, not handwritten amounts) and payment method
• Must be legible and show the complete receipt image (not folded, cropped, or otherwise obscured)

Additional information may be requested from you to validate your purchase as part of our fraud prevention efforts.

The following purchases are not eligible to earn or redeem rewards:

• Purchases made before the program launch
• Purchases where the business is only acting as a point of sale, e.g. lottery tickets
• Money services such as bill payments, cashier’s check, check cashing, ATM withdrawals, ATM fees, cashback, etc.
• Loading a stored value card such as gift cards, pre-paid cards, etc.

Unless noted otherwise, you can redeem all of your rewards balance up to the amount of the purchase, less any amount of rewards earned on that same purchase.

That is perfectly ok! It is possible that the local business you are visited does not know what to do with this program, because there is nothing they need to do! Simply follow the tutorials in the app.

No worries! Just contact Technical Support with the code that you wanted to use. Technical Support can be accessed via the Profile tab on the bottom of the app -> Settings -> Report an Issue.

You'll see the referral status as "pending" until they submit their first Claim request.

That's ok! This will be corrected during processing.

Yes! To connect additional cards, you can navigate to your Profile -> Linked Accounts and Cards -> + Link Card.

If you have different cards under different people (e.g. your spouse, another authorized user, etc.) but the cards link to the same bank account, it should only be added by 1 user to prevent duplicate transactions. If we detect duplicate cards, it will be deleted.

Please contact us at support@bludot.io with your request.

Please click the following link for business information: Business Information.

To participate in the Open Rewards program your business must be a locally owned brick and mortar business within the City of Lancaster's City limits. City discretion for approval. To register your business, click here. Please allow 30 days for review. No home-based businesses will be approved.

Yes! You can very much shop in any of the other cities on the app and earn rewards in those cities! The rewards in each community's wallet are redeemable in that community only.

Yes! The program is open to any consumers regardless of where you live.